Refund policy

Returns, Exchanges & Cancellations

We hope you love your S for Sparkle jewelry. If something isn't quite right, we're happy to help. Please review our policies below and contact us before sending any jewelry back.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, jewelry must be unworn, in new condition, and returned with its original packaging. Please contact us for return approval before mailing your item back. Returns sent without prior approval may not be eligible for a refund. Customers are responsible for return shipping. A 6% return fee will be deducted from your refund. If your original order received free shipping, a $10 shipping fee will also be deducted from the refund. Once we receive and inspect your return, we will process your refund according to the original payment method. 

Items That Cannot Be Returned

Custom made pieces, personalized jewelry, and sale items are final sale and are not eligible for return or exchange. Jewelry that has been worn, used, damaged, or returned in a condition different from how it was received is not eligible for a refund. If we receive an item that does not meet our return requirements, we will contact you. If you would like the item returned to you, you will be responsible for providing a shipping label.

Exchanges

We accept exchanges within 30 days of delivery. Items must be unworn, in new condition, and returned with their original packaging. Please contact us for exchange approval before sending your jewelry back. Customers are responsible for the cost of shipping the original item back to us. For U.S. orders, S for Sparkle will cover the shipping cost to send the exchanged item back to you. International customers are responsible for shipping costs both ways. If there is a price difference between the original item and the new item, we will let you know before completing the exchange.

Cancellations

Orders may be cancelled within 24 hours of purchase, as long as the order has not already shipped.  A 6% cancellation fee will be deducted from the refund. If your order has already shipped, it can no longer be cancelled and will need to follow our regular return policy. 

International Returns & Exchanges

We accept eligible international returns and exchanges within 30 days of delivery.  International customers are responsible for all shipping costs associated with returns and exchanges, including shipping the jewelry back to S for Sparkle and any shipping costs for sending an exchanged item back to the customer.  Any customs duties, taxes, import fees, or other charges associated with international shipments are the responsibility of the customer and are not refundable by S for Sparkle.

Before Sending Anything Back

Please contact us for approval before sending any return or exchange. This allows us to confirm eligibility and provide the correct return instructions.  Please package your jewelry carefully so that it is protected during transit. We recommend using a shipping method with tracking, as S for Sparkle cannot be responsible for return packages that are lost in transit.