What materials do you use?

We work primarily with 14k solid gold, gold filled, sterling silver, and genuine gemstones. Our gold filled and sterling silver chains are manufactured in the USA, while our 14k solid gold chains are made in Italy by a second generation family run chain manufacturer.  The specific materials used in each piece are always listed in the product details.

Is your 14k gold jewelry solid gold?

Yes. When a piece is listed as 14k solid gold, all of its metal components are solid 14k gold, including chains, clasps, jump rings, wires, earring posts, and backings. Some designs are also available in gold filled or sterling silver at a more accessible price point. Please check the material selected on the product page before purchasing. 

Are your gemstones natural?

Most of the gemstones used in S for Sparkle jewelry are natural gemstones. Some stones may be heat treated, color treated, or otherwise enhanced, while many are natural in color without enhancement. When treatment or origin information is available from our gemstone suppliers, we include it in the product details. If a piece contains a lab created or man made stone, we will clearly identify it in the product listing. If you have questions about a particular gemstone, please contact us. We are always happy to share the information we have about the stone.

Can I wear my S for Sparkle jewelry every day? Can I shower in it?

Many of our customers wear their S for Sparkle jewelry every day, including our gold filled, sterling silver, and 14k solid gold pieces.  If you would like your jewelry to stay looking clean and beautiful for as long as possible, however, we recommend removing it before showering, swimming, exercising, or applying lotions, sunscreen, perfume, and other products. Moisture, chemicals, and everyday wear can gradually affect the appearance of jewelry, especially gold filled and sterling silver pieces. Our jewelry is intentionally dainty, so please treat it gently and avoid pulling or catching chains, wires, and gemstones. 14k solid gold is highly durable for everyday wear, but dainty jewelry is still delicate jewelry.

How quickly will my order ship?

Most orders ship within 3 to 5 business days throughout the year. If we anticipate a delay, we will contact you with an updated shipping estimate. If you need your jewelry by a specific date, please contact us as soon as possible after placing your order. We will let you know honestly whether we can accommodate your deadline.  If we cannot ship your order in time to reasonably meet a communicated deadline, you may choose to cancel the order for a full refund before it ships.

Do you ship internationally?

Yes. We ship internationally. International customers are responsible for shipping costs as well as any applicable customs duties, taxes, or import fees charged by their destination country. Our complimentary shipping offers apply to U.S. orders only.  For international returns, exchanges, and repairs, customers are responsible for all shipping costs.

What is your return and exchange policy?

We accept returns within 30 days of delivery. Items must be unworn, in new condition, and returned in their original packaging. Please contact us for return approval before sending an item back. Customers are responsible for return shipping. A 6% return fee will be deducted from the refund. If your original order received free shipping, a $10 shipping fee will also be deducted from the refund. Custom made pieces, personalized jewelry, and sale items are final sale. For exchanges, customers are responsible for shipping the original item back to us, and S for Sparkle will cover the shipping cost to send the exchanged item back for U.S. orders.

Do you offer jewelry repairs?

Yes. We want you to be able to enjoy your S for Sparkle jewelry for as long as possible. If your jewelry breaks within 30 days of delivery, we offer complimentary repair service. For U.S. orders, customers are responsible for shipping the jewelry back to us, and S for Sparkle will cover the shipping cost to send the repaired piece back to you. International customers are responsible for shipping costs in both directions. To qualify for a complimentary repair, the jewelry and its components must be returned to us. We are unable to replace lost jewelry or missing components as part of our complimentary repair service.  After 30 days, our standard repair fee is $25, and customers are responsible for shipping costs both ways. If your repair requires replacement gemstones, components, or a new chain, additional charges may apply. We will provide a quote for your approval before completing the repair. Please contact us for repair approval before sending jewelry back to us.

Who is S for Sparkle?

S for Sparkle is an independent jewelry brand founded in San Francisco in 2015. We began on Etsy before launching sforsparkle.com in 2018, and over the past 11 years we have sold our jewelry to thousands of customers and participated in more than 500 events throughout San Francisco and the Bay Area.  We are known for dainty, meaningful jewelry made with quality materials, along with thoughtful and responsive customer care. We are deeply grateful to the customers who have returned to S for Sparkle over the years for jewelry to wear, give, celebrate, and remember life's meaningful moments.